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Terms & Conditions

Last updated: November 2025

1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting or purchasing from our website, you accept these Terms and our Privacy Policy, which together form a legally binding agreement between you (“Customer,” “You”) and LH Collections FZ-LLC (“We,” “Us,” or “Our”). If you do not agree with these Terms, please discontinue using our website immediately

2. Company Information

Company Name: LH Collections FZ-LLC
Email: support@luhaiza.com
Registered Country: United Arab Emirates

3. Eligibility

Our website and services are intended for users who are at least 18 years old. By using our website, you confirm that you are legally capable of entering into binding agreements.

4. Purchases & Payments

When placing an order, you agree to provide accurate and complete information including billing address, shipping address, and payment details. Payments can be made through approved methods such as Visa, MasterCard, or other secure gateways. All transactions are processed in UAE Dirhams (AED). If authorization is declined, your order may be canceled.

5. Product Information & Availability

We aim to ensure all product descriptions and prices are accurate, though occasional errors may occur. We reserve the right to correct inaccuracies or update information without prior notice. Product availability is not guaranteed and may change at any time

6. Pricing Policy

Prices are current at the time of publication but may change without notice. If a pricing error occurs, we may cancel or adjust your order before processing payment.

7. Order Confirmation & Cancellation

Once your order is placed, you will receive a confirmation email. We may cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity. If an order is canceled, payments will be refunded in full.

8. Returns, Refunds & Exchanges

Please review our Returns Policy for full details. Items must be unused, in original packaging, and returned within the stated period. Refunds will be processed within 14 business days using the same payment method. Personalized or hygiene-related products cannot be returned once opened.

9. User Accounts

When creating an account, you agree to provide accurate information and keep your password confidential. LH Collections FZ-LLC reserves the right to suspend or terminate accounts for fraudulent or improper use.

10. Promotions and Special Offers

Occasional promotions or discounts may be offered. Each promotion has its own terms, which override these general Terms where applicable.

11. Intellectual Property Rights

All website content including text, photos, and logos are owned by LH Collections FZ-LLC and protected by copyright and trademark laws. You may not reproduce or distribute content without written consent.

12. Limitation of Liability

LH Collections FZ-LLC is not liable for any indirect or consequential loss from website use, service interruptions, or misuse of products. Total liability is limited to the total amount paid for the order.

13. Disclaimer of Warranties

The website and services are provided 'as is' and 'as available' without warranties of any kind. We do not guarantee uninterrupted or error-free operation.

14. Links to Third-Party Websites

Our website may include links to external sites. We are not responsible for their content or policies. Visiting them is at your discretion.

15. Feedback and Suggestions

By submitting feedback or suggestions, you grant LH Collections a royalty-free license to use or modify them for business purposes.

16. Termination of Access

We may suspend or terminate your access without notice if you violate these Terms. You may also stop using the website at any time.

17. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.

18. Updates to These Terms

We may revise these Terms from time to time. Changes become effective immediately upon posting on our website.

19. Contact Us

Email: support@luhaiza.com
Company: LH Collections FZ-LLC
We’re here to help—contact us for any questions or feedback.