Return policy

At Luhaiza, we want you to be completely satisfied with your purchase. If you’re not in love with your order, we’re happy to offer an exchange or a refund to your original payment method (please note: final sale items and gift cards are non-returnable).

• Return Request: You have 5 days from the date of delivery to submit a return request through our Returns Portal.
• Item Condition: Returned items must be unused, unworn, undamaged, and free of stains or odors. All tags must remain attached and the item must be in its original packaging. Any alterations will void the return eligibility.
• Return Shipping: Please ship your item back within 14 days of submitting your return request. Customers are responsible for return shipping costs. Returns shipped late will qualify for store credit only.
• Processing Time: Once your return is received and approved after inspection, please allow 5–10 business days for your refund or exchange to be processed.
• Damaged Items: If your item arrives damaged, contact us within 5 days at customer service support@luhaiza.com with your order number and photos.
• Return Fees: return fee and the cost of the return label will be deducted from your refund
  
  

Exchange Policy

At LUHAIZA, we want you to be happy with your purchase. If your item is not the right size, we are happy to offer an exchange subject to the conditions below.

Exchange Period

Exchange requests must be made within 7 days of receiving your order.

Exchange Conditions

To be eligible for an exchange:

• Items must be unworn, unused, unwashed and in their original condition.
• All original tags and packaging must remain attached and intact.
• Items must be free from makeup, perfume, deodorant, stains, marks or any signs of wear.
• Proof of purchase or your order number must be provided.
• Exchanges are subject to stock availability.

Size Exchanges

If you would like to exchange your item for a different size, we will be happy to arrange this where the requested size is available.

LUHAIZA does not charge an exchange fee.

If your preferred size is unavailable, please contact us and we will advise you of the available options.

Sale & Clearance Items

Items purchased from our Clearance / Perfectly Imperfect collection are final sale and are not eligible for exchange or return, unless the item received is incorrect.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect item or believe your item has arrived damaged, please contact us as soon as possible with your order details and photographs so we can assist you.

How to Request an Exchange

To request an exchange, please contact LUHAIZA Customer Care:

WhatsApp: +971 55 718 8758

Email: support@luhaiza.com

Please provide your:

• Order number
• Item you wish to exchange
• Size originally purchased
• New size required

Once your exchange request has been approved, we will provide you with the next steps.